Contact details
Telephone
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
How website enquiries are handled
When you submit the enquiry form on our website, the details you enter — including your first and last name, phone number, email address and message — are transmitted to FormSubmit, a third-party form-processing service.
FormSubmit processes the submission and forwards it to Fraser Build Co. at enquiries@fraserbuild.co.uk so that we can review and respond to your enquiry.
FormSubmit states that it may retain form submissions for up to 30 days. After an enquiry reaches us, Fraser Build Co. keeps it in line with the retention period set out below. You can read more in the FormSubmit documentation.
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which mean you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure — You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing — You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Recognised legitimate interests — our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients.
We may need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the “public task disclosure response condition”).
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Recognised legitimate interests — our pre-approved purpose for collecting or using personal information for service updates or marketing purposes.
- Recognised legitimate interests — our pre-approved purpose for collecting or using personal information for recruitment purposes.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Recognised legitimate interests — our pre-approved purpose for collecting or using personal information for dealing with queries, complaints or claims.
We may need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the “public task disclosure response condition”).
Where we get personal information from
- Directly from you
How long we keep information
We keep information for 6 weeks from our last contact with you.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: enquiries@fraserbuild.co.uk
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
Information Commissioner’s OfficeWycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: www.ico.org.uk/make-a-complaint